Privacy policy

At PioneerMiles, your trusted cross-border independent platform, we prioritize your privacy. Upholding transparency and integrity in all data-related matters is fundamental to us.

Information Collection
We may collect the following personal information about you:

  • Personal Information: This includes your name, email address, shipping address (city, province, postal code), payment details (credit card, bank account information), and order history.

  • Device Information: Details about your browser, operating system, device type, and usage patterns to enhance our services.

  • Behavioral Data: Information gathered from your interactions with our platform, such as visited websites, viewed pages, and actions taken.

We collect this information for the following purposes:

  • Processing orders and fulfilling requests.

  • Providing personalized shopping experiences based on preferences and behavior.

  • Improving our platform and services by analyzing website traffic and trends.

  • Communicating with you regarding orders, account management, and marketing activities.

Data Usage
Your information is used for:

  • Order Fulfillment: Processing and shipping orders using your shipping address and payment details securely.

  • Personalized Services: Analyzing behavior, preferences, and purchase history to recommend products aligned with your interests.

  • Communication: Sending promotional emails, notifications about features, updates, or special offers.

  • Account Management: Handling personal information for account management, billing, payments, and password security.

Data Security
We take steps to protect your information from unauthorized access:

  • Physical Measures: Secure storage of physical records.

  • Access Control: Limiting access to personal information to authorized personnel.

  • Encryption: Using encryption for data transmission to safeguard against unauthorized access.

  • Regular Audits: Conducting security audits to identify and address vulnerabilities.

Cookie Policy
Cookies are used on our platform to:

  • Enhance browsing experience by remembering preferences.

  • Analyze website traffic patterns to improve service quality.

  • Personalize content based on interactions with our platform.

By using our platform, you consent to the use of cookies. Refer to our Cookie Policy for more details.

Data Sharing
We do not sell or disclose your personal information to external parties without your explicit consent, except when necessary for order fulfillment, payments, or legal requirements.

Supplemental Information for Brand Motion Shoes Purchases
For brand motion shoes purchases, we may use foot measurements for accurate sizing and personalized recommendations. We may also monitor changes in your foot size or preferences to offer relevant products and services.

Data Retention
We retain your information as long as necessary. Once it's no longer needed, we promptly remove it from our systems after fulfilling its purpose.

Your Privacy Rights
You have the following rights regarding your personal information:

  • Access: Request access to your information by emailing support@pioneermiles.com.

  • Correction: Update inaccuracies in your information through our contact page or support system.

  • Deletion: Request deletion of your information if you no longer want us to use it.

Changes to This Policy
We reserve the right to modify this Privacy Policy. Any changes will be updated on this page, and you will be notified through our platform or email. Your continued use of our platform implies acceptance of our revised Privacy Policy.

Contact Us

For questions or clarification on this Privacy Policy, contact our privacy team at support@pioneermiles.com. Thank you for trusting PioneerMiles with your information. We aim to provide a secure and convenient shopping experience for all our customers.