Return policy

Return Policy - PioneerMiles

At PioneerMiles, we offer a hassle-free 30-day return policy. We want you to be completely satisfied with your purchase, so feel free to return any unused items in their original packaging within 30 days of delivery for a full refund.

Qualifications for Return

• Timeframe: Kindly make your request within 30 days of receiving your order.

• Condition: Please ensure items are unused, unopened, and in original packaging with tags attached.

• Proof: To expedite the process, please include your order number or packing slip as proof of purchase.

How to Initiate a Return

• Contact Us: Reach out to us at support@pioneermiles.com, providing your order number and the reason for your return. Our dedicated team will guide you through the process.

• Receive Authorization: We aim to respond within 24 hours. In case of damaged or incorrect items, we will issue a prepaid return label for your convenience.

• For non-defective returns: Kindly note that customers are responsible for covering the return shipping costs.

Pro Tip

To ensure a smooth return experience, please consider the following:

• Take photos of the package before sending it.

• Use a reliable shipping service with tracking for added security.

• Remember to keep a record of the return tracking number for reference.

Refund Policy Details

• Damaged/Incorrect Items: Kindly inform us within a 48-hour window by sending an email with photos/videos to support@pioneermiles.com in the case of any damaged or incorrect items.

• Refund Options: The full refund will be issued to your original payment method within 3-5 business days following the completion of the inspection process.

Important Notes: Refunds may take 7-10 days to reflect in your account, depending on your bank/payment provider. Tracked shipping is recommended for self-paid returns.